Privacy Policy

LOQATE ("we", "us", "our") operates the loqate.zone platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using LOQATE, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

We collect information you provide directly to us, such as your name, email address, and organisation details when you create an account or contact us.

We automatically collect certain technical information when you use our platform, including IP addresses, browser type, device information, and usage patterns.

Our platform processes GPS telemetry data from devices registered to your account, including position coordinates, timestamps, speed, and vehicle diagnostics. This data belongs to you and is processed solely to provide our fleet tracking services.

We use the information we collect to provide, maintain, and improve our fleet tracking platform, including real-time vehicle positioning, trip detection, and analytics.

We may use your contact information to send you service updates, security notices, and support communications. We do not send marketing emails without your explicit consent.

We use aggregated, anonymised data to monitor platform performance and improve our services. This data cannot be used to identify individual users or vehicles.

Your data is stored on secure infrastructure with encryption at rest and in transit. We use industry-standard security measures to protect against unauthorised access, alteration, or destruction.

Telemetry data is retained indefinitely unless you request its deletion. Account data is retained for as long as your account is active and for a reasonable period thereafter for legal and operational purposes.

You may request the export or deletion of your data at any time by contacting us.

We do not sell, trade, or rent your personal information or telemetry data to third parties.

We may share data with trusted service providers who assist us in operating our platform, provided they agree to keep your information confidential and secure.

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

You have the right to access, correct, or delete your personal data. You may also request a copy of all data we hold about you in a portable format.

If you are based in the European Economic Area, you have additional rights under the GDPR, including the right to restrict processing and the right to object to processing.

To exercise any of these rights, please contact us at privacy@loqate.zone.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@loqate.zone.